From 6 to 24, people with disabilities can get help to enter and exit the platform and to board and alight the train. You must make bookings for the necessary assistance at least two days before your journey. You can book assistance from 8 am to 3 pm. Phone or e-mail DSB-Handicap-Service on +45 70 13 14 19 or at handicap@dsb.dk

If you use a walker, rollator, or folding wheelchair, you can bring your aid as hand luggage. However, wheelchairs measuring more than 1.25 m require a lift on the platform in order to get on the train. Blind people can always bring their guide dogs free of charge on the train; however, out of consideration for people with allergies, you must respect the animal free zones on the trains. The wheelchair seats are located in ‘flex areas’ near the adapted toilets on the trains. On trains with low-floor carriages (Øresund-trains), you can easily board with you wheelchair either by yourself or with the help of an attendant or the train staff, or there might be a built-in lift (the new two floor trains) which is operated by the train staff. The red regional trains have slides which you can use to small manual wheelchairs, however, not to electric wheelchairs. In all other cases, lifts operated by the train personnel are used.

You cannot order assistance for boarding the S-trains. If you want to travel with S-trains, you must place your wheelchair on the platform facing the front coach so you can signal the driver that you require help for boarding - and alighting if you tell them where you want to get off.

The Metro is designed to be accessible to all. The guiding philosophy is that mobility- as well as visually impaired people should be able to use the Metro with as little assistance as possible. On the station, there are e.g. wheelchair bays on forecourts, lifts from street level to platform, ticket dispensers (In a maximum height of 1200 mm), platform doors at tunnel stations and uniform floor surfacing with “guideways”. On the trains, there are entrances without steps and flex areas, increasing tone and light signal before the doors close, anti-trapping device on door edges, no “chair legs”, so there is space for guide dogs (but also dog free sections), and names of the stations are announced both over the loud speaker system and on information displays.